Terms & Conditions

Super Serious Coaching Ltd

Last updated: 18 August 2026

Who We Are

Super Serious Coaching Ltd ('SSC') is a registered company in England and Wales, with the company number 15931806.

Registered Office Address: 53 Oving Road, Whitchurch, Bucks, HP22 4JF

In this contract, 'we' or 'us' refers to Super Serious Coaching Ltd.

Super Serious Coaching is a house music education platform and community. Membership is by subscription to one of our tiers (please see the 'Pricing' section on our website for more information) and provides access to our online education platform, our WhatsApp community, live Zoom events, digital resources and 1-1 coaching* (*Super Serious tier members only).

General Terms

We may update or improve the content, format, or features of the service from time to time. We reserve the right to update the prices of our subscriptions, services and products. Members will be informed via email and on the platform of any changes.

Our online platform is provided and operated using technology supplied by Trackstack, a third-party platform provider.

We aim to ensure the platform is always available but do not guarantee uninterrupted access. We may temporarily suspend the service for maintenance or updates.

We do not guarantee specific results from participation in the education content and community. Any testimonials or examples of results shared within the platform or marketing materials are provided for illustrative purposes only and should not be interpreted as a guarantee of similar outcomes.

If you experience any issues with your purchase, please contact us first so we can resolve the matter. Initiating a payment dispute or chargeback without first attempting to resolve the issue with us may result in suspension of access to the platform and community.

Eligibility & Account Security

Membership is for personal use only.

Your membership access is personal to you and may not be shared, transferred, or resold. Members are responsible for keeping their login details secure and for activity on their account.

We reserve the right to suspend accounts suspected of unauthorised sharing.

Membership is intended for individuals aged 18 or over.

Subscription & Payment Terms

Subscriptions are priced at the amounts displayed under 'Pricing' on our website and are automatically renewed monthly/annually until cancelled by you.

New member discount codes are applicable to the first payment; the renewal cost will be at the usual rate for the subscription.

If a renewal payment fails, your access to the platform will be restricted until the payment is made. Payment details can be updated at any time on the 'Billing' section of the platform.

Cancellation & Refund Policy

Payments are processed by a third-party provider (Stripe) and we do not store full payment card details.

You can cancel your membership at any time via the 'Billing' section on the platform. After cancellation, your access to the platform and WhatsApp community will continue until the end of your current billing period.

Under UK consumer law, you have the right to cancel your purchase within 14 days of the date of transaction. If you cancel within this period and have not accessed the platform or community, you will receive a full refund.

If you request access to the platform during the 14-day cancellation period, you acknowledge that the service begins immediately. If you then cancel within the 14-day period, we may deduct an amount proportionate to the services already provided.

After 14 days, subscription payments are non-refundable.

'Super Serious' tier members are eligible for a refund of their 1-1 coaching hours (at their coach's hourly rate) if sessions cannot be provided by their coach at a mutually convenient time.

Please contact jo@superseriouscoaching.com to request a refund or for any queries regarding cancellation or refunds.

We will notify you via email if we are cancelling your subscription for any reason. Possible reasons include breach of terms, non-payment, misuse of the platform, community rule violations.

Intellectual Property

All platform content belongs to Super Serious Coaching Ltd. Content must not be copied, shared or resold.

Platform content is for private and non-commercial use only.

We reserve the right to end a member's subscription and platform access immediately if found to be in breach of these terms. A refund will not be given in this instance.

1-1 Coaching

Sessions are arranged in advance at a mutually convenient time for both coach and member – usually at a regular time each week/bi-weekly.

If a session needs to be rearranged by the member, as much notice as possible is requested to the coach. Where possible, members may also arrange a direct swap with another member.

Sessions cancelled by the member at less than 24 hours' notice are not eligible for re-scheduling or refund, except in exceptional circumstances and at the coach's discretion. Exceptional circumstances may include emergencies or sudden illness.

If a member arrives late to a session, the session will still end at the scheduled time unless the coach chooses to extend the session at their discretion. Failure to attend a scheduled session without notice will be treated as a late cancellation and the session will be forfeited.

If a coach needs to cancel a scheduled session, the session will be rearranged at a mutually convenient time. Alternatively, a refund may be requested by the member for the session.

Coaching sessions are provided as part of an active subscription to the relevant membership tier. Sessions must be used within the billing period in which they are allocated unless otherwise agreed with the coach. Sessions do not roll over to future billing periods and will be forfeited if not used within the applicable period.

This does not apply where a session cannot be provided due to coach availability. In such cases, the session will be rescheduled and honoured beyond the billing period.

One month's notice must be given to cancel the 1-1 coaching tier. Coaching sessions will continue during this notice period.

One-off 1-to-1 Coaching for Non-Members

One-off 1-to-1 coaching sessions are separate from Super Serious membership coaching and do not require an active SSC subscription.

A one-off booking provides a private 60-minute Zoom session with Timmy P for the price displayed on the booking page. Full payment is taken securely when the session is booked through Calendly.

Customers may cancel or reschedule using the link in their Calendly confirmation email. At least 24 hours' notice is required for a cancellation, reschedule or refund request.

Cancellations and reschedule requests made less than 24 hours before the scheduled session, and failure to attend without notice, are not normally eligible for a refund or replacement session except in exceptional circumstances at SSC's discretion.

If SSC or Timmy P needs to cancel the session, the customer may choose a replacement appointment or a full refund.

Coaching provides guidance and feedback. It is not a done-for-you production, mixing or mastering service, and no particular release, signing or commercial result is guaranteed.

Digital Products and Downloads

Digital products such as sample packs, Ableton racks, templates and releases may be sold and fulfilled through our third-party storefront provider, Stan. Your purchase may therefore also be subject to that provider's own terms and checkout process.

Please check the stated compatibility requirements - including software, version and format details - before purchasing. Digital products are supplied as described on the product page, and we cannot guarantee compatibility with set-ups that fall outside those requirements.

Unless the product states otherwise, downloads are licensed to the individual buyer for their own personal and creative use. Products must not be resold, shared, redistributed, sub-licensed or repackaged, in whole or in part.

Where digital content is delivered immediately after purchase, your statutory cancellation rights are affected only where the required consent to immediate delivery and acknowledgement of the loss of those rights is collected at checkout. Where that consent and acknowledgement is not collected, your cancellation rights continue to apply as normal.

Nothing in this section affects your applicable consumer rights in relation to digital products that are faulty, not as described, or not fit for purpose. If you experience a problem with a download, contact us at jo@superseriouscoaching.com.

Privacy Policy

Our full privacy policy is available on our Privacy Policy page.

WhatsApp Community Disclosure & Guidelines

As part of your membership, you are invited to join the WhatsApp community group. Please note that joining this group will make your phone number, name, and any profile information visible to other members of the group.

By choosing to join the WhatsApp group, you acknowledge and consent to your phone number and profile information being visible to other participants in the community. You also agree to not share or disclose others' personal information.

Participation in the WhatsApp community is optional, and you may leave the group at any time. We are not responsible for how other members use or store contact information shared within the group.

Please no spam content within the WhatsApp community.

By joining the WhatsApp community, members agree to abide by the following Anti-Racism, Discrimination & Bullying Policy:

Anti-Racism, Discrimination, and Bullying Policy

We are committed to creating a safe and inclusive space for all members. Discrimination, racism, and bullying of any kind will not be tolerated. We reserve the right to remove members from the platform or community if their behaviour is disruptive, abusive, or violates community guidelines. In such cases, access may be terminated without refund.

Respect and Kindness: Treat everyone with respect, kindness, and understanding. Embrace diversity and be mindful of others' backgrounds, cultures, and identities.

Zero Tolerance for Discrimination: Any form of racism, discrimination, or hate speech based on race, religion, gender, or identity is strictly prohibited.

No Bullying or Harassment: Bullying, personal attacks, or any form of harassment, whether verbal or written, will not be accepted. We encourage healthy discussions, but not at the expense of others. This also applies to comments about people who may not be a part of the community. Think before you say something – if you wouldn't say it directly to the person you are talking about, please don't say it within the WhatsApp community.

Report Inappropriate Behaviour: If you witness or experience any harmful behaviour, please report it to the group admins immediately. We must all look out for each other – even if something doesn't offend you it may offend someone else, and that person may not feel able to speak up. If you report something to a group admin, your identity will be kept confidential and not disclosed to the group or the person who made the comment. The admins monitor the conversation threads but everyone who partakes has a responsibility to speak up if they see something inappropriate.

If inappropriate/abusive comments are made, the member who made the comment will be given one formal warning by SSC. If a second incident occurs, the member will be banned from the WhatsApp community immediately.

By being a part of this community, you agree to follow these principles and contribute to making this a positive and welcoming space for all. Thank you all for adhering to these rules and maintaining our safe and inclusive community.

To the fullest extent permitted by law, Super Serious Coaching Ltd shall not be liable for any indirect, incidental, or consequential loss arising from use of the platform or participation in the community.

We may update these Terms from time to time. Continued use of the service constitutes acceptance of the updated Terms.

These Terms are governed by the laws of England and Wales.

Please contact jo@superseriouscoaching.com with any queries or complaints.

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