Privacy Policy

This Privacy Notice for Super Serious Coaching Ltd ('we', 'us', or 'our') describes how and why we might access, collect, store, use, and share your personal information when you use our services, including when you visit our website at www.superseriouscoaching.com or engage with us in other related ways such as marketing or events.

Questions or concerns? If you do not agree with our policies and practices, please do not use our Services. Contact us at jo@superseriouscoaching.com.

1. What information do we collect?

Personal information you provide to us

We collect personal information that you voluntarily provide when you register on the Services, express interest in our products or Services, or otherwise contact us. This may include:

• Names
• Phone numbers
• Email addresses
• Usernames
• Contact preferences

Sensitive information: We do not process sensitive information.

Payment data: We do not take payments on this website and we do not collect or store your card details. Memberships and coaching are purchased through our membership platform provider, Trackstack; digital products are purchased through our storefront provider, Stan; and one-off 1-to-1 sessions are booked and paid for through Calendly. Card payments at those checkouts are processed by Stripe. You can review Stripe's privacy notice at: stripe.com/gb/privacy

Information automatically collected

Some information — such as your IP address and browser/device characteristics — is collected automatically when you visit our Services. This includes:

• Log and usage data: IP address, device info, browser type, pages viewed, date/time stamps, and referring pages.
• Device data: Computer, phone, or tablet model; OS; browser type; internet service provider; system configuration.
• Location data: Approximate location (such as country or region) derived from your IP address by our analytics provider. We do not request browser or device location permission, and we do not collect precise GPS location.

We also collect information through cookies. See our Cookie Policy for details.

2. How do we process your information?

We process your personal information for the following purposes:

• Account creation & authentication: So you can create and log in to your account.
• Service delivery: To provide you with the requested service.
• User support: To respond to your inquiries and resolve issues.
• Administrative communications: To send details about products, services, terms, and policies.
• Order fulfilment: To manage your orders, payments, returns, and exchanges.
• User-to-user communications: If you use features that allow communication with other users.
• Feedback requests: To contact you about your use of our Services.
• Marketing communications: With your consent; you may opt out at any time.
• Service protection: For fraud monitoring and security.
• Usage trend analysis: To better understand and improve our Services.
• Vital interests: To prevent harm in emergency situations.

3. What legal bases do we rely on?

We only process your personal information when we have a valid legal reason to do so.

If you are located in the EU or UK (GDPR/UK GDPR):

• Consent: We may process your information if you have given us permission for a specific purpose. You can withdraw consent at any time.
• Performance of a contract: When necessary to fulfil our contractual obligations to you.
• Legitimate interests: When reasonably necessary for our business interests, such as sending offers, analysing service usage, or diagnosing problems.
• Legal obligations: To comply with law, cooperate with authorities, or exercise legal rights.
• Vital interests: To protect someone's safety in urgent situations.

If you are located in Canada:

We process your information with your express or implied consent. You may withdraw consent at any time. In exceptional cases, we may process without consent as permitted by law (e.g. fraud detection, legal proceedings, publicly available information).

4. When and with whom do we share your information?

We use a small number of third-party service providers (processors) to operate this website and deliver our services. The providers currently in use are:

• Google Analytics (GA4): Website analytics, including pages viewed, device and browser information, and approximate location derived from your IP address. Loaded only where you have given analytics consent.
• Meta Pixel: Measurement of marketing campaigns and advertising audiences. Loaded only where you have given marketing consent.
• CookieHub: Our consent management platform, which records and stores your cookie preferences.
• LiveChat: Live chat support on the website. Anything you type into the chat, including your name or email if you provide it, is processed by LiveChat.
• Mailchimp: Management of our newsletter mailing list when you subscribe.
• Resend: Delivery of transactional and notification emails generated by our website forms.
• Trackstack: Our membership platform, which handles membership sign-up, accounts and billing.
• Stan: Our digital storefront, which handles purchases and delivery of digital products.
• Calendly: Booking and payment for one-off 1-to-1 coaching sessions.
• Stripe: Card payment processing at the Trackstack, Stan and Calendly checkouts.
• YouTube: Embedded video content, which is loaded only after you click to play a video.
• Supabase: Hosting of the images and video files used on this website, and storage of enquiries submitted through our website contact form (your name, email address and message).

We may also share your information in the following situations:

• Business transfers: During mergers, acquisitions, financing, or sale of company assets.
• Legal requirements: Where we are required to do so by law or to establish, exercise or defend legal claims.
• Other users: When you post or share content in public areas of the Services, such as our community spaces, it may be visible to other members.

We do not sell your personal information.

5. Do we use cookies and tracking technologies?

We use cookies and similar technologies (including local storage and tracking pixels) to keep the site working, to remember your preferences, to measure how the site is used, and to measure our marketing. Your preferences are collected and stored through our consent banner, provided by CookieHub, and you can change them at any time using the cookie settings control on the site. Analytics and marketing technologies are only loaded once you have given the relevant consent. US residents may opt out under applicable state laws.

Google Analytics: We use Google Analytics 4 to understand how the site is used. To opt out, visit tools.google.com/dlpage/gaoptout. Google's privacy policy: policies.google.com/privacy

Meta Pixel: We use the Meta Pixel to measure the effectiveness of our advertising. It is only loaded where you have given marketing consent. Meta's privacy policy: facebook.com/privacy/policy

LiveChat: Our live chat widget sets cookies and local storage entries so that a conversation can be maintained across pages.

For more details, see our Cookie Policy.

6. How long do we keep your information?

We keep your personal information for as long as necessary to fulfil the purposes outlined in this Privacy Notice — typically for as long as you have an account with us — unless a longer period is required by law (e.g. tax or accounting requirements). When we no longer have a legitimate business need to process your information, we will delete or anonymise it, or securely store and isolate it until deletion is possible.

7. How do we keep your information safe?

We have implemented appropriate technical and organisational security measures to protect your personal information. However, no electronic transmission or storage technology is 100% secure. While we do our best to protect your information, transmission to and from our Services is at your own risk. Please only access the Services within a secure environment.

8. Do we collect information from minors?

We do not knowingly collect, solicit, or market to children under 18 years of age. By using the Services, you confirm you are at least 18, or that you are the parent/guardian of a minor and consent to their use of the Services. If we learn we have collected data from someone under 18, we will deactivate the account and delete the data. If you become aware of such data, please contact us at jo@superseriouscoaching.com.

9. What are your privacy rights?

Depending on your location (EEA, UK, Switzerland, Canada, or certain US states), you may have rights including:

• Request access to and obtain a copy of your personal information
• Request rectification or erasure of your data
• Restrict the processing of your personal information
• Data portability (where applicable)
• Object to automated decision-making
• Withdraw consent at any time
• Opt out of marketing communications (click 'unsubscribe' in any marketing email)

Account management: You can review or change your account information by logging into your account settings. Upon requesting account termination, we will deactivate or delete your account from our active databases.

EEA/UK users may also complain to their Member State data protection authority or the UK Information Commissioner's Office. Swiss users may contact the Federal Data Protection and Information Commissioner.

To exercise your rights: submit a data subject access request, email jo@superseriouscoaching.com, or call +447826555257.

10. Controls for Do-Not-Track features

Most web browsers include a Do-Not-Track (DNT) feature. As no uniform technology standard for recognising DNT signals has been finalised, we do not currently respond to them.

Global Privacy Control (GPC): We recognise and honour GPC signals. If your browser supports GPC, we will treat it as a valid opt-out from the sale or sharing of your personal information for targeted advertising purposes under applicable state privacy laws, including CCPA. More info: globalprivacycontrol.org

11. Do United States residents have specific privacy rights?

Residents of California, Colorado, Connecticut, Delaware, Florida, Indiana, Iowa, Kentucky, Maryland, Minnesota, Montana, Nebraska, New Hampshire, New Jersey, Oregon, Rhode Island, Tennessee, Texas, Utah, and Virginia may have the right to access, correct, copy, or delete their personal information, and to withdraw consent.

Categories of personal information we collect

Your rights include: right to know, access, correct, delete, obtain a copy, non-discrimination, and opt out of targeted advertising or data sales.

To exercise your rights, contact us via the data subject access request form, email, or phone listed in Section 14. We will honour Global Privacy Control (GPC) opt-out signals. Appeals may be submitted by emailing jo@superseriouscoaching.com.

12. Do other regions have specific privacy rights?

Australia and New Zealand

We collect and process personal information in accordance with Australia's Privacy Act 1988 and New Zealand's Privacy Act 2020. If you do not wish to provide required personal information, it may affect our ability to offer services, respond to requests, or manage your account.

You may complain about a breach to the Office of the Australian Information Commissioner or the Office of New Zealand Privacy Commissioner.

Republic of South Africa

You may request access to or correction of your personal information at any time. Complaints may be submitted to The Information Regulator (South Africa): enquiries@inforegulator.org.za

13. Do we make updates to this notice?

Yes, we will update this notice as necessary to stay compliant with relevant laws. The updated version will be indicated by a revised date at the top of this notice. If we make material changes, we may notify you by posting a prominent notice or by sending you a direct notification.

14. How can you contact us about this notice?

If you have questions or comments about this notice, please contact us:

Super Serious Coaching Ltd
53 Oving Road, Whitchurch, Bucks HP22 4JF, United Kingdom

jo@superseriouscoaching.com

+447826555257

15. How can you review, update, or delete your data?

Based on the applicable laws of your country or state of residence, you may have the right to request access to the personal information we collect from you, correct inaccuracies, or request deletion. You may also have the right to withdraw your consent.

To submit a data subject access request, visit: Submit a request